Hiveon Enterprise: Ticketing

Downtime hides in the gaps — between detection, repair, and done

In a facility with thousands of machines, a small hardware failure can ripple into hours of lost uptime — all because of missed communication, slow response, or unclear technician workflows.

That’s why we built Ticketing in Hiveon Enterprise — a proactive task management system that synchronizes technician actions with operational goals. It replaces slow spreadsheets and chat-based tracking with structured workflows tied to hardware, task priority, and performance accountability.

And when paired with Warehouse and Inventory, the result is a live system that knows your fleet, tracks your parts, and keeps your techs moving.

"It's a crazy thought to me that the operations that are millions of dollars can be automated just like that and act as a living, breathing virtual power plant.” Mark Buntsev, CTO of Nestor Technologies

On how Hiveon Enterprise transformed their data center management

Whether you're managing a self-mining site or hosting at scale, Ticketing turns performance issues into assigned tasks — in seconds:

• Technician-first: Create and assign tickets on the go, straight from worker performance insights.
• Smart integration: Link tickets to inventory, repairs, locations, or even routine cleaning.
• Mobile alerts: Notify assigned techs instantly, reduce time-to-response, and remove delays.
• Automated logic: Hiveon Enterprise identifies underperforming devices and creates tickets proactively.
• Performance tracking: Keep a real-time log of task status, assignment, resolution time, and tech efficiency.

With Ticketing, managers don't guess what's happening on the floor — they see it, assign it, and track it in real time.

In Hiveon Enterprise, every task becomes traceable. From flagging overheating rigs to cleaning schedules and hashboard replacements, everything moves from guesswork to execution. See what it looks like when your maintenance flow runs itself:

💡 ** Where the uptime goes missing — And Why Most Operations Never Catch It**

While an ASIC failure visibly knocks performance down, there's a hidden punch: the hours lost between detection, prioritization, and repair.

Hashpower bleeds out not just from the hardware itself, but from the time it takes to assign responsibility, coordinate action, and get machines back online.

These hours don't show up in dashboards — but they add up fast. Ticketing in Hiveon Enterprise turns those gaps into tracked tasks, routed to the right techs, with the full picture visible from end to end.

Security and reliability

Hiveon stands behind its technology with world-class operational standards and security practices. We’re SOC 2 Type II and ISO 27001 certified, trusted by over 2 million users worldwide. And when support is needed, it’s near-instant — our median response time is just 72 seconds.

💡 Hiveon is SOC 2 Type II and ISO 27001 certified

💡 5M+ machines under management | 2M+ worldwide users

Experience the Hiveon difference

Join the industry leaders who are already automating smarter with Hiveon. Contact us to sign up for a 14-day trial and see how Hiveon Enterprise unlocks the full potential of data-driven infrastructure.

The future of data centers is already here — and it's automated.

See Ticketing in action

Business inquiries: [email protected]
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