The right fix at the right time — from the tech team that understands your fleet
Running a mining facility means keeping everything smooth, but without the right expertise, small issues can quietly drain hashrate and, ultimately, revenue. Delayed detection, unclear sources of issues, and slow resolution — that’s where profits slip away unnoticed.
Hiveon Remote Hands solves this by delivering expert support, remotely and on-site. With over 2 million users and millions of ASICs managed, Hiveon helps operators avoid unnecessary downtime and extract more from every machine — without inflating staffing costs.
What Remote Hands helps solve
Whether it’s overheating, firmware misconfigs, or underperforming racks, Remote Hands keeps your operation lean, responsive, and always-on. Here’s what’s included:
- Daily fleet health checks: Monitor key metrics across your full site to spot drift before it hits
- Firmware and software management: Ensure every model runs on optimal, secure versions
- Advanced troubleshooting: Diagnose and act on issues fast — no more support ping-pong
- Remote issue prevention: Stop problems before they start using performance thresholds and thermal patterns
- Hashrate optimization: Tailored tweaks for hashrate and J/TH efficiency across different fleets
- Seasonal tuning & best practices: Align operations with weather, tariffs, or business cycles
With Hiveon Remote Hands, uptime isn’t just protected — it’s consistently upheld by systems and people that know what’s at stake.
We’ve seen it time and again: the costliest downtime doesn’t come from hardware failures. It comes from the lag in reacting to them: a miner overheats, a unit drops in performance — hours pass before anyone acts. Those quiet losses add up and drain the revenue.
How Remote Hands protects performance
💡 How one airflow issue nearly caused $14.8K in losses
During planned on-site maintenance, one client faced airflow disruption. Shutting down the full site during daylight hours was the only viable backup plan — a move that would’ve cost $14.8K. Instead, Hiveon Remote Hands applied remote thermal limits and enabled dynamic power adjustments.
Result: 95% of the fleet kept hashing, zero gross loss.
💡 Hiveon Enterprise and Remote Hands — an 8MW facility case study
An 8MW facility using Hiveon Enterprise turned to Remote Hands to raise overall performance. Over just 20 days, the team boosted uptime, improved thermal zones, and fine-tuned firmware usage.
Result: 8.5% increase in hashrate and 7% more Bitcoin mined monthly.
💡 When fine-tuning gets ignored
Another client chose not to hire a professional technician, running a large fleet alone with poor tuning and missed potential. When the Remote Hands tech team took over, they optimized device profiles for both hashrate and efficiency.
Result: 4.4% hashrate increase, visible daily revenue gain — and measurable regression once control was handed back.
Hiveon is SOC 2 Type II and ISO 27001 certified, supporting 2M+ users with a 72-second median support response. From mid-sized farms to hyperscale facilities, our partners rely on Remote Hands to stay operational, not reactive.
Expert support that understands your fleet.
Contact us at [email protected]
Stay in the loop: X (ex-Twitter) | Telegram | LinkedIn
