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Wallet is blocked Please contact support to clarify the issue

My account got the error “Your wallet is blocked. Please contact support to clarify the issue” in the account has 0.245eth but no automatic payout to binan wallet, 2 months ago is still the same, so far, it’s reporting the same error and Can’t contact hiveon support. please guide me how to fix it, thanks

contact support [email protected], or use the chat on the main hiveon.com

I can’t contact support, don’t know why