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S9 wont accept Hiveon firmware

I have select S9 and S9i that will go through the process of the firmware update. But after I restart them they just go back to factory setting as if it was a hard reset.

Are you doing the sdcard method?

No I am trying the tar. web upgrade method. I goes completely through the process and then just factory resets.

try the sdcard one

The sd card method didnt work either. I still got the same results.