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It turns out to withdraw ETH from the HiveOn pool to the wallet address

Good day!
Today I tried to withdraw 0.14983 ETH from the HiveOn pool to my address.
After entering the external ip, it writes “Incorrect IP address”.
Please tell me what to do?
Thank you!

Option 2 on the yellow text prompt on the pool dashboard

The Remote IP ending does not match the one indicated on the sample. He does not accept.

You will need to use the “2. Live Chat Bot at” option as Keaton shared: